If your order has not been dispatched from our warehouse, we can update the address for you. But if your order is on the way, unfortunately, we are unable to redirect orders. Therefore, please ensure you provide the correct shipping address.
Frequently Asked Questions
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?The Phone Stuff
WHAT IF I CHANGE MY MIND?thanh-a-lOur policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.
We do not pay for return postage services for incorrect choices or change of mind purchases.Goods must be in complete original packaging when returned to us. Goods must come with a proof of purchase
WHO PAYS FOR RETURN SHIPPING FOR FAULTY/INCORRECTLY SUPPLIED ITEMS ?thanh-a-lWe do. Please contact us on firstname.lastname@example.org and we will usually ask for a description of the fault and/or photos to help the process.
WHERE MY ORDER WILL BE SHIPPED FROM?The Phone Stuff
We are 100% Australia company located in Sydney. All of our orders will be dispatched and shipped from our Sydney warehouse by Australia Post.
HOW LONG WILL IT TAKE ME TO RECEIVE MY ORDER NATIONALLY?The Phone Stuff
The Phone Stuff offers shipping on all orders within Australia via AusPost . Delivering via AusPost Regular Parcel might take 3-7 business days within Australia, it may take longer than usual during public holidays (eg. Easter and Christmas period).
WHEN WILL THE ITEM WILL BE BACK IN STOCK?The Phone Stuff
We do our best to update the stock availability on our websites as soon as we have an estimated arrival date of the items. To reserve an item, you can send us an email with the SKU number, and the item will be dispatched to you as a priority as soon as the stock arrives at our warehouse.
HOW DO I KNOW YOU WILL NOT GIVE OUT MY PERSONAL DETAILS?The Phone Stuff
REFUNDThe Phone Stuff
We generally do not accept refunds, returns or exchange an item once it has been purchased unless it is faulty, wrongly supplied. Any decision to refund or exchange an item is at our discretion. Please contact us on email@example.com for more details. For more information on warranty, please check our Terms and Conditions.