FAQ's

Frequently Asked Questions

If your order has not been dispatched from our warehouse, we can update the address for you. But if your order is on the way, unfortunately, we are unable to redirect orders. Therefore, please ensure you provide the correct shipping address.

Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.
Please note:
We do not pay for return postage services for incorrect choices or change of mind purchases.
Goods must be in complete original packaging when returned to us. Goods must come with a proof of purchase
We do. Please contact us on online@thephonestuff.com.au and we will usually ask for a description of the fault and/or photos to help the process.

We are 100% Australia company located in Sydney. All of our orders will be dispatched and shipped from our Sydney warehouse by Australia Post.

The Phone Stuff offers shipping on all orders within Australia via AusPost . Delivering via AusPost Regular Parcel might takes 3-7 business days within Australia, it may take longer than usual during public holidays (eg. Easter and Christmas period). Tracking is not available.

We do our best to update the stock availability on our websites as soon as we have an estimated arrival date of the items. To reserve an item, you can send us an email with the SKU number, and the item will be dispatched to you as a priority as soon as the stock arrives at our warehouse.

We take our responsibilities with your personal details seriously. We will only give out your details to courier companies for deliveries. Please refer to our Privacy Policy.

We generally do not accept refunds, returns or exchange an item once it has been purchased unless it is faulty. Any decision to refund or exchange an item is at our discretion. Please contact us on online@thephonestuff.com.au for more details. For more information on warranty, please check our Terms and Conditions.